SHIPPING & RETURNS

 

 

Shipping

 

We typically dispatch orders within 2 - 3 business days from the receipt of the order. You will receive an email once your order has been shipped. Once shipped, please allow approximately 5 to 7 business days for your order to arrive with standard shipping. 

We also have a local pick up option available for those living in Pune. In this option, you could come and pick up the soaps in person in from Bund Garden, Pune. If you need any assistance with regards to local pick up, shipment of your order or delivery please email us at info@soapstoriesindia.com.

Shipping Charges

We charge a flat rate of Rs 100 for shipping out of Maharashtra and Rs 60/- for within Maharashtra. The shipping rates are flat. We offer free shipping when you spend Rs 2000/- or more.

We do not offer Cash on Delivery, only pre paid orders.

Shipping Partners

We have various shipping partners and will choose one depending on the serviceability. Once the order has shipped, the customer will receive tracking information via Email. It is the customers responsibility to track the shipment. But please contact us in case of any issues and we will definitely assist you. Rest assured.

In case the Pin code / Address is not serviceable by any of our shipping partners we will dispatch the order via Registered Parcel Service from India Post. This will come with a tracking number which will be communicated to you through email.

Returns & Refunds

Please note that due to the nature of our product's un-fortunately, we do not offer any refunds or accept returns. We can only issue a refund or replacement if the product received is damaged or broken. All sales are final. If you are unsatisfied with a product, please feel free to mail us at info@soapstoriesindia.com with the problem you might be facing and we will try our best to resolve it.