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SHIPPING & RETURNS

 

Shipping

 

We typically dispatch orders within 2 - 3 business days from the receipt of the order. This is the time taken to pack your order and book the same for shipping to be collected by 3rd Party Shipping Company.You will receive an email with the tracking details on the email id provided by you once your order has been shipped. Once shipped, please allow approximately 5 to 15 business days for your order to arrive with standard shipping. 

Local Pickup ( Pune)

We also have a local pick up option available for those living in Pune. In this option, you could come and pick up your order in person from Bund Garden, Pune. We can also arrange for Dunzo, the charges for which will be charged seperately. If you need any assistance with regards to local pick up, shipment of your order or delivery please email us at hellosoapstories@gmail.com

Shipping Charges- Shipping Charges have been increased by Shipping Partners effective Feb 2024.  The charges for Out of Maharashtra has been  revised upwards by all Shipping Partners. 

Free Standard Shipping - We offer free Standard Shipping when you order over Rs 2499 /- or more. ( Does not apply to RTO Cases ) This does not apply to North East and Jammu Region.

- All of Maharashtra ( Excluding Pune ) -  Rs 100/- 

- Pune ( Local Delivery) - Rs 60/-

- All Over India ( Excluding Maharashtra, Jammu Kashmir & North East ) - Rate's As Per Weight

- If you would like your parcel to be booked via India Post Registered Parcel Service ( Comes with a Tracking Number ) kindly drop us a email on hellosoapstories@gmail.com 

We do not offer Cash on Delivery, only pre paid orders.

We currently ship only within India, our apologies to our International customers. 

Please make sure you provide your correct postal address preferably along with a land mark - if your order is returned to us because of an incorrect address we will charge a re-shipment fee . 

RTO Orders And  Re Shipping Charges

 

RTO (Return to Origin) – A situation where the order returns back to us without delivery to customer. There could be various reasons to it – customer not available on calls / no response to calls made by the delivery person / shipping company, address not found / incomplete address / wrong address etc. In such a case the Parcel takes around 7 to 12 working days to reach back to us after which the order will be re shipped to the client again only  post receiving the Re shipping and RTO charges. This would also apply to the The Free Standard Shipping Cases. These Re Shipping and RTO charges are on actual and to be borne by the customer.

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Shipping Partners

We have various shipping partners and will choose one depending on the serviceability. Once the order has shipped, the customer will receive tracking information via Email. It is the customers responsibility to track the shipment. But please contact us in case of any issues and we will definitely assist you in getting your order delivered. Rest assured.

In case the Pin code / Address is not serviceable by any of our shipping partners we will dispatch the order via Registered Parcel Service from India Post. This will come with a tracking number which will be communicated to you through email.

Returns & Refunds

Please note that due to the nature of our product's ( personal care ), we do not offer any refunds, exchanges or returns. We can only issue a refund or replacement if the product received is damaged or broken. The same must be intimated withing 48 hrs of receiving the delivery. All sales are final. If you are unsatisfied with a product, please feel free to mail us at hellosoapstories@gmail.com  with the problem you might be facing and we will try our best to resolve it.

Kindly Note

We are not medical professionals and do not claim that the use of our products may have any positive effect on pre-existing physical and/or mental health conditions. The main purpose of soap is to basically cleanse.

We always recommend doing a patch test before using any of our products. Please also note that handmade soap is not tear free. It will burn your eyes. This applies to Baby Soap also. Please keep the soap away from the eyes. If you do experience any irritation, please discontinue use.

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