SHIPPING & RETURNS
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Shipping
We dispatch orders within 2 - 3 business days after receipt of your order from our studio in Pune. You will receive an email notification containing tracking information once your order has shipped. Once dispatched, please allow approximately 5 to 15 business days for your order to arrive. We do not dispatch orders on weekend and national / state holdiays.
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Shipping Charges
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Free Standard Shipping - We offer free Standard Shipping when you order over Rs 2499 /- (* Not applicable on RTO cases)
Free standard shipping is not applicable for bulk orders.
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- All of Maharashtra ( Excluding Pune ) - Rs 100/-
- Pune ( Local Delivery) - Rs 100/-
- All Over India - Rs 100/- Rate's As Per Weight
-Priority Shipping upto 1 Kg - Rs 150/- We will ship via our local courier tie up subject to servicibility. Our local courier tie ups collect the parcels the same day we book it with them for shipping, while drop shippers take anywhere between 2 to 4 days to pick up parcels once booked for shipping. Of course would be subject to servicibility of your address / pin code via our Local Couriers.​
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We do not offer Cash on Delivery, only pre paid orders.
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We currently ship only within India, our apologies to our International customers.
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RTO Orders And Re Shipping Charges
RTO (Return to Origin) – A situation where the order returns back to us without delivery to customer. There could be various reasons to it – customer not available on calls / no response to calls made by the delivery person / shipping company, address not found / incomplete address / wrong address etc. In such a case the Parcel takes around 7 to 12 working days to reach back to us after which the order will be re shipped to the client again only post receiving the Re shipping and RTO charges. This would also apply to the The Free Standard Shipping Cases. These Re Shipping and RTO charges are on actual and to be borne by the customer.
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Shipping Partners
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We have various shipping partners as well as Drop Shippers and will choose one depending on the serviceability. The drop shippers have a pick up TAT of 2 days to 4 days to pick up the shipments once booked for our location. Once the order has shipped, the customer will receive tracking information via Email. It is the customers responsibility to track the shipment. But please contact us in case of any issues and we will definitely assist you in getting your order delivered. Rest assured.
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Returns & Refunds
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Please note that due to the nature of our product's ( personal care ), we do not offer any refunds, exchanges or returns. All sales are final.
We can only issue a refund or replacement if the product received is damaged or broken. The same must be intimated within 48 hrs of receiving the delivery. All sales are final. If you are unsatisfied with a product, please feel free to mail us at hellosoapstories@gmail.com with your concern and we will try our best to resolve it.
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