Question 1

What is Soap Stories all about?

Accepted Answer

Soap Stories is a single women owned business offering small batch artisan handmade soaps and skincare. We offer a wide range of handcrafted soaps and skincare. We are sure there is something for everyone.

Question 2

Are your products tested on animals?

Accepted Answer

No, We test our products on humans .

Question 3

Are your Products suitable for vegans?

Accepted Answer

All of our products are  suitable for vegetarians. We also offer a growing range of vegan products. The same is also mentioned under each product description.

Question 4

Do your products contain essential oils or fragrances?

Accepted Answer

Our soaps may contain only natural Essential Oils and / or  phalathe free fragrance oils  or a combination of them both. The gentle essential oil fragrances we use are created from steam distilled flowers, petals or fruit. And in a few cases we also use Absolutes, like the Vanilla in our Powder Cleanser. Because there is nothing as Vanilla Essential Oil. Its either an oleoresin, absolute, or CO2 extract. 
 
Our Essential oils are used within the recommended dermal limit.

Question 5

I have sensitive skin,can I still use your products ?

Accepted Answer

Yes, most likely you will be able to use our products as they have been formulated with sensitive skin in mind and are incredibly gentle and soothing. We would always suggest avoiding any form of scent and trying our un-scented and un-coloured soap bars.
We however always recommend you to do a Patch Test before use. If you do experience any irritation, please discontinue use.
We are unable to make any health-related claims about our products. We are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and / or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.

Question 6

Are your soaps safe for pregnant women and babies?

Accepted Answer

It is highly recommended for pregnant and breastfeeding women to check with their physician regarding which essential oils are safe to use. 
 
We recommend un scented soaps for babies like our Baby Soap , made specially keeping the little ones in mind.

Question 7

Is your packaging plastic free?

Accepted Answer

All our products are shipped plastic free. We may use Bio-Cling wrap during monsoons to protect the soap bars from extreme humdity and sweating. Same goes for our  shipping boxes. They may also be wrapped in Bio Cling during monsoons. We may also offer Lip Balm's in tubes as we have had the most request for them from all our lovely customers.  We use food grade paper to wrap our soaps,paper labels and water activated paper tape to seal our boxes.Please note that so far this year with the heavy and continous rains, we have been forced to wrap some of our bars in bio cling wrap additionally to protect them from the humidity. Only those bars that we think would sweat after leaving our hands will be cling wrapped.  Please email us for further queries on the same at hellosoapstories@gmail.com

Question 8

Do you take custom or bulk orders?

Accepted Answer

Yes, we do . However, please note that cold process soaps take 4-6 weeks to cure minimum. This is also weather dependent. So if you would like to place a custom / bulk  order, we would need  enough time to finalize the design, fragrance, packaging etc. at least a minimum of  2 months in advance to be able to give you your finished product in time. The same goes for Bulk orders We would however request you to drop us an email for Bulk Order enquiries. We could have instances where we have our hands full and not in a poistion to take on a bulk order request.

Pricing :  Would be dependent on the requirements ( ingredients, design, packaging etc)

Payment: Advance payment of 50% will need to be paid for starting on your custom order . The balance amounts + shipping to be paid before dispatch.

Bulk Order Minimums : A minimum of 50 soap bars of a single variant qualifies for a  Bulk Order. Please note we do not provide soaps for reselling or white labelling at the moment.

Question 9

Do you do white label ?

Accepted Answer

No, at the moment we do not do white label.

Question 10

Do you customize orders?

Accepted Answer

No. We are currently a one women business and operating at minimal capacity as a small business and would require more hands to reach a point wherein we can take customized orders.

We do  make customize soaps provided they meet our Minimum Order Requirement.

Question 11

Do you offer Cash on Delivery?

Accepted Answer

No. We only ship pre - paid orders.

Question 12

What are your shipping charges?

Accepted Answer

Kindly refer to our Shipping & Returns page for complete details on shipping and returns.​

Question 13

Where is my order ?

Accepted Answer

If it's been over a week  (excluding public holidays and sundays) since you received your shipping confirmation email, please Contact Us as soon as possible. We will do our best to help you however we would always say to allow an extra few days for your order to be delivered. Especially during festival times as well as monsoons.

Question 14

Do you collaborate?

Accepted Answer

At the moment, we’re not exploring any collaboration opportunities, but we truly value your interest.

Question 15

Have a different question for us?

Accepted Answer

Send us an email to ask us a question. We'd be happy to get back to you!

Frequently asked questions