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  • What is Soap Stories all about?
    Soap Stories is a single women owned, small batch handmade soaps and skincare. We offer a wide range of handcrafted soaps. We are sure there is something for everyone.
  • Are your products tested on animals?
    No, We test our products on humans .
  • Are your Products suitable for vegans?
    All of our products are suitable for vegetarians. We also offer a growing range of vegan products. The same is also mentioned under each product description.
  • Do your products contain essential oils or fragrances?
    Our soaps may contain only natural Essential Oils and / or phalathe free fragrance oils or a combination of them both. The gentle essential oil fragrances we use are created from steam distilled flowers, petals or fruit. And in a few cases we also use Absolutes, like the Vanilla in our Powder Cleanser. Because there is nothing as Vanilla Essential Oil. Its either an oleoresin, absolute, or CO2 extract. Our Essential oils are used within the recommended dermal limit.
  • I have sensitive skin,can I still use your products ?
    Yes, most likely you will be able to use our products as they have been formulated with sensitive skin in mind and are incredibly gentle and soothing. We would always suggest avoiding any form of scent and trying our un-scented and un-coloured soap bars. We however always recommend you to do a Patch Test before use. If you do experience any irritation, please discontinue use. We are unable to make any health-related claims about our products. We are not medical or healthcare professionals and do not claim that the use of our products may have a positive effect on pre-existing physical and / or mental health conditions. The information in our listings pertains to the properties of specific ingredients used in the product.
  • Are your soaps safe for pregnant women and babies?
    It is highly recommended for pregnant and breastfeeding women to check with their physician regarding which essential oils are safe to use. We recommend un scented soaps for babies like our Baby Soap , made specially keeping the little ones in mind.
  • Is your packaging plastic free?
    All our products are shipped plastic free except for maybe our salt bars which are sealed in plastic shrink wrap given the nature of salt to attract moisture from the air ).We are trying hard to find an alternative for our salt bars. So far in vain. We use food grade paper to wrap our soaps,paper labels and water activated paper tape to seal our boxes. Please email us for further queries on the same at hellosoapstories@gmail.com We may use Bio Plastic to protect our boxes during the monsoon season.
  • Do you take custom or bulk orders?
    Yes, we do. However, please note that cold process soaps take 4-6 weeks to cure. This is also weather dependent. So if you would like to place a custom / bulk order, we would need enough time to finalize the design, fragrance, packaging etc. at least 2 months in advance to be able to give you your finished product in time.The same goes for Bulk orders.
  • Do you do white label ?
    No,at the moment we do not do white label orders. The same also goes for reselling. We do not give our products for reselling.
  • Do you customize orders?
    No. We are currently a one women business and operating at minimal capacity as a small business and would require more hands to reach a point wherein we can take customized orders.
  • Do you offer Cash on Delivery?
    No. We only ship pre - paid orders.
  • What are your shipping charges?
    Maharashtra - ₹ 60 Rest of India - ₹100 FREE PAN-India shipping on all orders above ₹ 2000 We may use Registered Parcel Services by India Post to ship orders in case your pin code / area / city is not serviced by our courier partners for any reason. The same will be communicated via email. Please drop us an email if you have any questions on shipping. ​
  • Where is my order ?
    If it's been over a week since you received your shipping confirmation email, please Contact Us as soon as possible. We will do our best to help you however we would always say to allow an extra few days for your order to be delivered. Especially during busy times.
  • Do you offer in person pickup facility in Pune?
    We are offering in person pickup facility for Pune orders from Bund Garden. In this option we will send email confirmation with details for collecting your order once we have it all ready. Please drop us an email on info@soapstoriesindia.com for any assistance or questions that you may have with regards to in person pickup.
  • Have a different question for us?
    Send us an email to ask us a question. We'd be happy to get back to you!
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